User Data Deletion Instructions

Overview

At MessageBridge AI, we respect user privacy and adhere to data protection regulations (including GDPR, CCPA, and Meta/WhatsApp Platform Terms). You have full control over your personal and messaging data, with rights to request permanent deletion at any time.

How to Request Data Deletion

You can request complete erasure of your account, organization details, customer contacts, and messaging logs through any of the options below:

1

Option A: In-App Self-Service Account Deletion

Log in to your account at msgbridgeai.com, navigate to Account Settings > Profile, click "Delete My Account", and confirm your password. All associated workspace tokens and personal data will be purged immediately.

2

Option B: Email Support Request

Send an email from your registered account email address to [email protected] with the subject line "Data Deletion Request". Our privacy compliance team will process and complete your data erasure within 48 hours.

3

Option C: Facebook / Meta App Data Deletion Callback

If you logged in or connected Meta/WhatsApp Business API using Facebook Login, go to your Facebook account's Settings & Privacy > Settings > Apps and Websites, select MessageBridge AI, click Remove, and click "Send Request" to trigger automated data removal confirmation.

What Data is Purged?

Upon receiving a valid data deletion request, the following items will be permanently erased from our primary databases and backup systems:

Account credentials, profile details, and authentication tokens.
Connected channel configurations (WhatsApp Business Phone Numbers, Telegram Bot Tokens).
Contact lists, custom attributes, tags, and notes.
Unified inbox message logs, media attachments, and AI conversation history.

Confirmation of Deletion

Once your data erasure request is completed, a confirmation code and status report will be sent to your registered email address.

For status updates on a pending deletion request, contact [email protected].