Privacy Policy

1. Introduction

Welcome to MessageBridge AI ("MessageBridge AI", "we", "us", or "our"), accessible at msgbridgeai.com. We provide an enterprise omnichannel customer messaging CRM platform integrating official messaging channels (including WhatsApp Business API and Telegram API).

This Privacy Policy explains how we collect, use, process, and protect your information when you use our website, cloud platform, APIs, and associated services.

2. Information We Collect

We collect information in order to provide high-quality messaging and automation service:

• Account Data: Name, work email address, phone number, organization name, password hashes, and billing details.
• Communication & Channel Data: Customer contact details, conversation timelines, message metadata, incoming and outgoing message payload data transmitted via WhatsApp, Telegram, and other connected channels.
• Technical Data: IP addresses, browser user-agents, device information, access logs, and session tokens.

3. How We Use Your Information

We process collected data exclusively for the following operational purposes:

• Operating, delivering, and optimizing customer conversation management across integrated channels.
• Enabling AI-assisted suggestions, automation rules, smart routing, and team inbox collaboration.
• Fulfilling compliance requirements with messaging provider partners (e.g., Meta/WhatsApp Business Policies).
• Maintaining security, preventing fraud, and conducting infrastructure monitoring.

4. Data Sharing & Third-Party Integrations

MessageBridge AI connects with third-party service providers essential for platform operations:

• Meta (WhatsApp Business Platform): Message payloads and recipient numbers are transmitted to Meta infrastructure to deliver WhatsApp messages.
• Telegram Open Platform: Telegram bot tokens and message payloads interact directly with Telegram servers.
• Cloud Infrastructure & Hosting: Data is hosted on encrypted, SOC2-compliant cloud database infrastructure.

We do NOT sell, rent, or trade your personal data or customer messaging content to third-party advertisers.

5. Data Retention & Erasure Rights

We retain your data for as long as your workspace account remains active. You maintain full rights to access, rectify, export, or permanently erase your personal and messaging data at any time.

For explicit step-by-step instructions on requesting complete data erasure, please visit our Data Deletion Instructions page.

6. Security

We enforce strict security controls including TLS 1.3 encryption in transit, AES-256 encryption at rest, role-based access control (RBAC), and continuous threat monitoring.

7. Contact Us

If you have any questions or privacy inquiries regarding this policy, please reach out to us at:

Email: [email protected]

Website: https://msgbridgeai.com